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Novum’s customer service team firmly believe on going the extra mile as exemplified below

Key Metrics (annualised averages)

On Time Delivery
Cabinet deliveries on time to the store 98%
Cabinet deliveries on time to the warehouse 97%
Spare parts delivery 99.20%
In warranty performance 99.50%
Same day dispatch 99%

Covid-19 Customer Service Update

Keeping our customers operational 24/7 during this challenging time

New Covid-19 Customer Support Team

David Ryan: Engineering Manager

David Ryan

Engineering Manager
Rhona Browne: Spare Parts

Rhona Browne

Spare Parts
George Greene: Internal Sales Representative

George Greene

Internal Sales Representative
#Stronger Together
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